Wellies & Walkies customer privacy notice.

We have registered and paid the yearly fee to the ICO.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details
Telephone: 07808084978
Email: info@welliesandwalkies.co.uk

What information we collect, use, and why
We collect or use the following information to provide services:

• Names and contact details
• Addresses
• Secure access information/alarm codes
• Health information (including dietary requirements and allergies)
• Pet information

We also collect or use the following special category information to assist providing services. This information is subject to additional protection due to its sensitive nature:

• Health information

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Wellies & Walkies require personal information in order to provide the service the client has requested e.g. to enter their home to collect/walk/care for their pet(s)/homes.
  • Wellies & Walkies require client addresses in order to know which property we need to visit.
  • Wellies & Walkies require the client’s personal information to draw up a legal contract to protect both the client and the business.
  • Wellies & Walkies require personal information such as contact information in order to contact the client in relation to the services e.g. about the pet(s).
  • Wellies & Walkies require personal health information such as allergies of the client or other people in the home to ensure Wellies & Walkies do not bring any allergen into the clients home, and therefore avoid causing any allergic reaction to the client or a family member.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from
Directly from you

How long we keep information
Wellies & Walkies will only store your personal information for as long as absolutely necessary in order for us to provide the service requested by you.

Upon termination of the contract all personal information will be securely destroyed and deleted.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with
Others we share personal information with:

• Assistant service providers (e.g. other dog walkers/house sitters working under Wellies & Walkies)

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 21/01/2026